The system allows you to create a GPT-powered Telegram bot for customer support with ease. The bot uses AI to categorize user questions and provide appropriate responses based on the content management. With this system, you can improve your customer service and streamline your support process.
Follow the steps shown below to make bot for your bussiness.
Page "App Settings": Bot and AI Configuration
This page allows you to configure chatbot by providing API keys for OpenAI and telegram. Once the chatbot is configured, it can be added to your Telegram channel or group to start providing customer support.
So where to get required keys?
Getting OpenAI API key
Sign up here. You can use your Google or Microsoft account to sign up if you don't want to create using an email/password combination. You may need a valid mobile number to verify your account.
Now, visit your OpenAI key page or click the menu item "View API keys".
Create a new key by clicking the "Create new secret key" button. Note that the key must be copied immediately.
Paste the generated key in the form on "App settings" page.
Creating Telegram bot
Open the Telegram app on your mobile device or desktop computer.Search @BotFather bot in Telegram and open a chat with it.
Send the command "/newbot" to BotFather and follow the prompts to create a new bot. You will need to provide a name for your bot.
Copy this token and pasted it in the form on "App settings" page.
After filling in the data, you need to save this data by clicking on the "Save" button.
Page "Content": Content Management
The Content Management page is where the user can provide information about their business or organization, as well as create Frequently Asked Questions (FAQs) for the GPT-powered support bot to use when answering user questions.
The page consists of two input fields: Welcome message and Content. The Welcome message field allows the user to customize the message that the bot will send to users when they first interact with it. This message can be used to provide a brief introduction to the business or organization and let users know what kinds of questions the bot can help them with.
The Content field is where the user can provide more detailed information about their business or organization, as well as create FAQs for the support bot to use when answering user questions. The user can describe their business, its products or services, and any other relevant information that users may need to know. The user can also create a list of frequently asked questions and their corresponding answers, which the support bot can use to quickly respond to user inquiries.
By default, we provided an example of the fields described above. This is what your data should look like.
After filling in the content, you need to save this data by clicking on the "Save" button.
Page "Demo": Bot testing
This page allows you to test the bot and its functionality before launching it to the public. You can simulate user queries and check if the bot is providing appropriate responses based on the AI training and content management.